Dushè Vapour's most asked questions by our customer are listed below. If your questions and concerns have not been answered please feel free to send us an email and we’ll reply back as soon as possible.

All Dushè Vapour packages are shipped from our warehouse in Augusta Georgia. Delivery times will vary based on your proximity to the city. You will receive a shipping label within 24 hours of ordering. If you order on a weekend or Friday evening, your order will be shipped the following business day. 

Typical shipping windows are:

United States: 1-3 business days

International shipping: 5-10 business days

 What happens if you do not get your package?

Please contact us, this is very important to us! Our goal is to make sure our customers are happy and satisfied. If you do not get your products, we will open an investigation with our Shipping Carriers as to why you have not received that package.

Return, Cancelation & Refund Policy?

We accept all cancelations or refunds within 24-hours upon purchase. However, any cancellations and refunds are subject to a $5 USD cancellation fee.

How do I track my order?

Once you get another email from , which will include your "order has been shipped" along with your tracking information. You may click that tracking number to check where your order is. If the tracking number does not work for some reason, please contact us and we will get an update for you.